T&C's & GDPR

Terms and Conditions

When becoming a client of Healing Soles Reflexology, you agree to abide by a Cancellation Policy & Terms of Business.

I will endeavour to respond to your e-mail enquiries within 24 hours wherever possible.

If you run late, you may have your treatment time shortened or rearranged to avoid inconvenience caused to other clients on my schedule. If you are more than 15 minutes late, we may not be able to carry out your service and the full cost will be charged.

All bookings are to be made via the 'Online Booking' function on this website.

Cancellation Policy - Important Information

If you need to cancel your appointment, the cancellation policy will apply to all bookings. The cancellation policy is as follows:

Within 48 hours of the scheduled appointment being cancelled, a 50% charge will incur.

Within 24 hours of the scheduled appointment being cancelled, a 100% charge will incur.

I understand that treatment(s) is/are not a replacement for medical care and understand that Healing Soles Reflexology do not diagnose medical diseases/illnesses or any other physical or mental conditions.

Failure to show for the appointment, your treatment(s) will be charged at full cost.

If part of a booking is cancelled after your arrival, the full cost of the treatment(s) as booked will remain payable upon departure.

For any class/course/workshop appointment(s) missed, late or cancelled, this will automatically be deducted from those records.

I have a cancellation list with clients waiting for appointments, therefore I can often fill the appointment if I am given the required notice.

You can also rearrange or cancel your appointment within the required timescales, by clicking the appropriate links shown below in the email sent to you when you booked your appointment.

Please do let me know if you experience any problems or are running late (providing you can safely contact me on 07548626534

I Rhonda Robinson of Healing Soles Reflexology am unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions will be made and that any booking made (verbal or written) forms a legally binding contract.

How to cancel or change your appointment:

Cancellations should be made by calling 07548626534 or you may cancel by email: [email protected] you will receive an email confirming your cancellation.

Gift Voucher T&C's

Gift Voucher Terms and Conditions

Customers should state their intention when redeeming a voucher when making an appointment with Healing Soles Reflexology and should present the voucher on arrival of appointment.

Healing Soles Reflexology Gift Vouchers can be exchanged for goods or services of a higher price than the face value of the voucher, on payment of the difference.

Healing Soles Reflexology Gift Vouchers cannot be exchanged for cash.

Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.

Healing Soles Reflexology is not responsible for loss, damage, theft or expiration of vouchers - they cannot be replaced. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Vouchers are not covered by Royal Mail if they are lost in the post but in special circumstances may be replaced at a sole discretion.

Vouchers are valid for a period of 6 months from the date of issue. Healing Soles Reflexology will not accept vouchers that are past the expiry date shown on the voucher. Failure to exchange or redeem a Healing Soles Reflexology voucher before the expiry date will invalidate the Healing Soles Reflexology voucher. If you are unable to use your voucher before this date, please contact me at: [email protected] before the voucher has expired so that we can arrange a voucher extension. Vouchers can only be extended if they are within their expiry date. I will ask that you send the voucher to me, so that I can issue a new voucher to you. Once a voucher has been extended, it cannot be refunded.

Late cancellation and 'failure to show' terms as laid out in the T&C's also apply to gift vouchers; which will be voided should you fail to give the required notice periods based on the value of the booked treatment(s).

My right to cancel an appointment

In very unusual circumstances I may need to cancel your booking. In the event that I cannot fulfil your appointment, I will contact you by telephone; where possible, at the earliest possible date.

My rights

I reserve the right to:

Modify or withdraw, (temporarily or permanently) this website (or any part of it) with or without notice to you and you confirm that I shall not be liable to you or any third party for any modification to or withdrawal of the website.

Change the conditions from time to time and your continued use of the website (or any part of it) following such change shall be deemed your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and its services.

Refunds

Refunds are not offered for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact me. I will try my upmost to resolve any problems.

Your Personal Records

You agree to keep your personal records held by the practice updated with your full contact details; which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.

Mobile Phones

Please refrain from using a mobile phone and ensure it is switched off for the full duration of your time during treatment.

Children

Please understand that I cannot accommodate children under 12 - unless supervised by an adult during your treatment. Of course this excludes your '1:1 Baby Reflexology Tuition and Classes' and also 'Mummy and Me packages'. :-)

Privacy Policy

I will treat all your Personal Information as confidential. I will keep it on a secure server and I will comply with all applicable UK Data Protection and consumer legislation. Please have a read of the Privacy Notice to understand what is done with any data you give me.

Payment

All prices are inclusive of VAT.
You confirm that the credit, debit card, that is being used is yours, All credit/debit card for treatments and gift vouchers; if the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, I will not be liable for any delay or non-delivery.

General Disclaimer

The content of this site is provided by Healing Soles Reflexology.

Healing Soles Reflexology accepts no liability for any statement, inaccuracy or omission on this site.

Healing Soles Reflexology accepts no liability for any direct, special, indirect or consequential loss or damages of any kind resulting from the use of any information obtained directly or indirectly from this site or for any viruses that may infect your computer equipment or other property on account you access to, use of, downloads of or browsing in this site. All such liability is excluded to the fullest extent permitted by law.

The information on this site is subject to change and may be amended or withdrawn at any time without notice. These Conditions of Use may be changed at any time without notice.

Copyright and Trademark

The contents of these pages, including text; written and other materials , pictures, logos, photographs and designs are the copyright trademark or registered trademark of Rhonda Robinson of Healing Soles Reflexology.

My Details

Rhonda Robinson of Healing Soles Reflexology is the trading name of Healing Soles Reflexology.

GDPR - Privacy Notice

Please be aware that if you send me any sensitive medical/health information, I will only hold and use this if we proceed to treatment at which time I will ask you to sign a full Privacy notice. If we do not proceed to treatment I will erase this information.

GDPR brought out a new legal protection for personal information from May 2018. This tells you what personal information I gather via my website and why and what your rights are.

Data Controller Contact Details:

Practitioner’s Name:

Rhonda Robinson MAR

Practitioner’s Contact Details:

Telephone No:
07548626534

Email address:

[email protected]

Address:

Healing Soles Reflexology at The Yard
Wrexham Road
Burland
Nantwich
Cheshire
CW5 8LR

The Purpose of processing Client Data:

In order to give professional reflexology treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing reflexology treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via my website to allow me to contact you and handle bookings.

Lawful Basis for holding and using Client Information

As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests i.e.my requirement to retain the information in order to provide you with the best possible treatment options and advice.

As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

What information I hold and what I do with it

In order to give professional reflexology treatments, I will need to ask for and keep information about your health. I will only use this for informing reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

Your contact details

Medical history and other health-related information (which I will take from you at first consultation)

Treatment details and related notes (which I will take after each consultation).

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.

How Long I Retain Your Information for

I will keep your information for the following periods:-

a. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)
b. Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)
c. Practitioner to specify any other constraint regarding retaining client information.

Your data will not be transferred outside the EU without your consent.

Protecting Your Personal Data

I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.

I will contact you using the contact preferences you give me in relation to:

Appointment times

Reflexology information or information related to your health

Special offers and promotions (you may unsubscribe from this at any time).

Your Rights

GDPR gives you the following rights:

The right to be informed:
To know how your information will be held and used (this notice)

The right of access:
To see your practitioner’s records of your personal information, so you know what is held about you and can verify it

The right to rectification:
To tell your practitioner to make changes to your personal information if it is incorrect or incomplete

The right to erasure (also called “the right to be forgotten”):
For you to request your therapist to erase any information they hold about you

The right to restrict processing of personal data:.
You have the right to request limits on how your therapist uses your personal information

The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems

The right to object:
To be able to tell your practitioner you don’t want them to use certain parts of your information, or only to use it for certain purposes

Rights in relation to automated decision-making and profiling

The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk.

PRACTITIONER’S RIGHTS

Please note:

If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the practitioner may not be able to treat you

Your practitioner has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

Your practitioner can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.